Payments & Cancellation Policy

Payouts

Streamlined Payments

Receive weekly payments securely through our payment system.

Payout Process:

Host payments, known as payouts, are issued every Wednesday around 2pm CET for the previous week’s guest check-ins.
Payouts are facilitated via Stripe, a globally recognized online payment processing system with PCI certification.
Note that payout timing depends on processing times.
If check-ins occur close to the Wednesday payout deadline, payouts are deferred to the following Wednesday at around 2pm CET.
For instance, if a guest checks in on a Thursday afternoon, your payout will be initiated the following Wednesday.
Setting up or updating your payment method is straightforward in the dashboard.
Direct deposit is currently the sole payout option, with payouts typically reflecting in your bank account within 1-3 business days.

Rent & Park’s Fees for Hosts:

Registering as a host and posting ads on Rent & Park is free.
A 5% service fee (no service fee throughout 2024) is charged per booking to enhance the platform and community growth.
You will receive your nightly rate, minus the 5% (no service fee throughout 2024) service fee, for each booking.
No additional costs are associated with using Rent & Park as a host.
Be aware that VAT or other taxes may impact your payout in certain regions.

Payout History:

Easily access your payout history under the ‘Payouts’ section in your host dashboard.
Monitor the amount transferred to date or any outstanding balances.

Missing Payouts?

If you haven’t received your funds:

Check your Payouts dashboard and email for any requests for account verification from Stripe.
Additional bank processing time may be needed, typically 1-3 business days.
Bank variations and special circumstances like holidays may cause delays.
Once processed, funds will be automatically transferred to your account.

Payments

Rent & Park’s Fees for Guests:

Searching for parking spots on Rent & Park is free.
A fee of 13%, which is a service fee and a transaction fee (no service fee throughout 2024), is charged per booking to enhance the platform and community growth.
Payments are processed through a third-party provider, Stripe. Stripe supports multiple payment methods, including Klarna, Visa, Mastercard, and American Express. By providing payment details, you authorize us to charge the applicable payment method for bookings and associated fees.
You agree to immediate invoicing for all fees and charges without further notice. Payment acceptance implies acceptance of Stripe’s terms and conditions, available on www.stripe.com.

Klarna Payment Options:

We are pleased to offer Klarna as a payment option on our platform, enabling you to choose the payment plan that suits you best. With Klarna, you can:

Pay Now: Pay immediately at the point of purchase.
Pay Later: Buy now and pay within 30 days.
Slice It: Spread the cost over time with monthly payments.

To use Klarna, simply select it as your payment method during checkout and follow the on-screen instructions. Klarna will guide you through their secure process and offer the available payment options based on your location and purchase amount.

For more details on how Klarna works, visit their official website.

We are here to assist you. Contact us at contact@nitaya.local for any queries or support.

Cancellation Policy

If a guest cancels the booking:

Less than 48 hours before check-in: The host will receive the full amount (minus Rent & Park fees), and the guest will not be refunded.
More than 48 hours before check-in: The guest will receive a full refund (minus transaction fee and service fee), and the host will not be paid.

The cancellation rules are based on the check-in date and time.

Please note:
Once a host accepts a booking, they are committed to it. Thus, there is no cancellation policy for hosts. In case of an unavoidable cancellation due to acute illness, accident, or a death in the immediate family, please contact us via email at contact@nitaya.local.